Frequently Asked Questions

First, we schedule a 20-minute phone or video consultation to discuss your space and determine if we’re the right fit for your needs.

Then, we will determine the kinds of organizing services you need:

🔹 Executive Organizing: A hands-off, full-service experience where we set up your home for efficiency and aesthetics. Perfect for luxury homeowners, executives, and those used to full-service home management.

🔹 Hands-On Organizing + Coaching: A collaborative process where we work together to declutter, organize, and create custom systems tailored to your needs, including ADHD-friendly solutions.

🔹 Advised Organizing: You may just need a little guidance, advice, or another set of eyes on your kitchen renovation plans.

We will set goals and design a project plan to help you achieve them. The services you receive will be judgment-free, confidential, and designed for lasting results.

For customized and ADHD-friendly organizing, your participation is key because this service is designed to be one-on-one. If you prefer a hands-off, full-service experience, our Executive Organizing option may be a better fit. We’ll discuss the best approach for you during your free consultation.

We understand that shame and fear of judgment can be enormous barriers to getting help from an organizer. We are professionals and help people like you every day. While we validate your concerns, we assure you that we are here to help, not judge. We try our best to work with a cheerful, supportive, caring, and non-judgmental attitude. It also helps that we ADORE this work and are deeply fulfilled by helping you.

We always recommend resolving safety or quality of life issues first (blocked exits, trip hazards, deferred maintenance). After that, we can focus on whatever feels most pressing to you, or we will make our professional recommendations.

We may not be the best option if you need immediate assistance. We typically book out about 4 weeks in advance and aren't set up to accommodate emergencies. However, please feel free to reach out to verify our availability for your situation.

While we genuinely want to help as many people as possible, there are times when we may need to decline a project. We might say no if:

• The location is too far from our current client load, or we don’t have a qualified staff member close enough to help you.

• The project is too large, too small, or too difficult for us to handle effectively.

• The environment isn’t safe (e.g. mold or bio-hazard concerns).

• A client’s expectations are unrealistic or cannot be met by us.

• There’s a personality conflict. We all need to feel comfortable working together.

• There’s a lack of respect, either for us, for each other (such as between couples), or for our policies and boundaries.

• The client has hoarding disorder. We are not the best professionals for these cases.

We strive to ensure every project is a positive and productive experience, and sometimes that means referring you to someone else who might be a better fit.

First of all, it’s so nice that you’re taking the time to find an organizer for your loved one. They are fortunate to have you in their support network and we would love to help them.

If you’re reaching out on behalf of your minor child, or a person that is living with you in your home, we are happy to talk. We are also happy to speak with personal assistants, house managers, employees reaching out on behalf of their boss, or professionals (like real-estate agents, lawyers, contractors, or therapists) reaching out on behalf of their clients.

However, if you are a family member or friend reaching out on behalf of an adult who doesn’t live with you, we ask that you send them our information and encourage them to contact us themselves when they are ready. It’s vital that our clients feel in control of this process and ready to receive our professional guidance. If they’re not quite there yet, pushing them forward can create more stress than calm.

When your loved one is ready, they can book a free 20-min consultation with us over zoom or phone at our booking page. You’re welcome to be present at the consultation. There will be an option to add multiple participants when they sign up.

Because we offer custom services, our fees vary depending on the project, geographic location, and the complexity of your needs. After your free 20-minute consultation, we will be able to send you relevant pricing for your project. Please see our pricing page for further details.

Our basic service area is approximately a 45-minute drive from the city of San Francisco, and the North Metro Atlanta area. We can extend our service area on a case-by-case basis. We are headquartered in San Francisco and have a satellite office in Marietta, GA. Sign up for our newsletter to see when we will be in your area so you can plan your sessions and projects.

Kenna Lee is a Certified Professional Organizer® through NAPO - The National Association of Productivity & Organizing Professionals. This means she has completed the requisite training courses, passed an examination, verified work experience, and is bound by the NAPO Code of Ethics.

Kenna is also a professional member of ICD - The Institute for Challenging Disorganization - and has received a Certificate of Study in ADHD, and a Foundation Certificate in Chronic Disorganization.

She also holds Certificates of Study in Residential Organizing, Essentials of Organizing, Brain-Based Conditions, and Life Transitions through NAPO.

She receives ongoing training from NAPO, CHADD (Children and Adults with Attention-Deficit/Hyperactivity Disorder), and ICD, and she stays up to date on the latest organizing techniques for people with brain-based conditions.

In addition to organizing education, Kenna has a Bachelor of Science in Business Administration, a law degree from the University of Georgia, and is a member of the GA and CA State Bar.

Our assistant organizers are required to have a college degree and pass a thorough background check. They begin their organizing careers as an apprentice, where they receive supervised on-the-job training, as well as academic training in the principles of organizing. We hire sensitive, compassionate people who are devoted to helping others.

We work in-person with clients Monday - Friday 9am to 6pm. We have some evening hours available for virtual organizing sessions. We do not work weekends or national holidays.

Please cancel appointments respectfully. We turned down clients who wanted your time slot.

For cancellations within 24-hours of an appointment, we charge the full amount of your booked services.

We may apply a different cancellation policy for large jobs and move management services.

Yes. We are fully insured with a policy that is specifically designed for professional organizers. We will provide a copy of proof of insurance during your on-boarding.

Absolutely. We abide by the NAPO Code of Ethics which requires us to keep all client interactions confidential. This applies to any documents we may see, things we discuss during our sessions, what kind of work we are doing together, and the fact that you are our client. We may be required to report situations like elder abuse, domestic violence, or illegal activity to local authorities.

Yes. We use photos and videos as our primary record-keeping for in-person organizing.

If you are especially sensitive about photos being taken of your home or business, please let us know at your consultation so we can discuss alternatives.