Frequently Asked Questions

Calm Spaces serves busy professionals, families, and individuals navigating life transitions in the San Francisco Bay Area and Metro Atlanta.

We specialize in ADHD-friendly organizing solutions and creating systems for luxury homes.

Every professional organizing company does things a little differently. We’ve prepared a walk-through of a typical Calm Spaces organizing project (click here to view).

The first step is to schedule a 20-minute phone or video consultation to discuss your space and determine if we’re the right fit for your needs.

During the consultation, we will help you determine the kinds of organizing services you need. We offer 3 Levels of Service (click here to read more about them).

The services you receive will be judgment-free, confidential, and designed for lasting results.

For customized and ADHD-friendly organizing, your participation is key because this service is designed to be one-on-one. If you prefer a hands-off, full-service experience, our Executive Organizing option may be a better fit. We’ll discuss the best approach for you during your free consultation.

We understand that shame and fear of judgment can be enormous barriers to getting help from an organizer. We are professionals and help people like you every day. While we validate your concerns, we assure you that we are here to help, not judge. We try our best to work with a cheerful, supportive, caring, and non-judgmental attitude. It also helps that we ADORE this work and are deeply fulfilled by helping you.

We always recommend resolving safety or quality of life issues first (blocked exits, trip hazards, deferred maintenance). After that, we can focus on whatever feels most pressing to you, or we will make our professional recommendations.

We may not be the best option if you need immediate assistance. We typically book out about 4 weeks in advance and aren't set up to accommodate emergencies. However, please feel free to reach out to verify our availability for your situation.

We work in-person with clients Monday - Friday 9am to 6pm. We have some evening hours available for virtual organizing sessions. We do not work weekends or national holidays.

Because we offer custom services, our fees vary depending on the project, geographic location, and the complexity of your needs. After your free 20-minute consultation, we will be able to send you relevant pricing for your project. Please see our pricing page for further details.

Our basic service area is approximately a 45-minute drive from the city of San Francisco, and the North Metro Atlanta area. We can extend our service area on a case-by-case basis. We are headquartered in San Francisco and have a satellite office in Marietta, GA. Sign up for our newsletter to see when we will be in your area so you can plan your sessions and projects.

Please cancel appointments respectfully. We turned down clients who wanted your time slot.

For cancellations within 24-hours of an appointment, we charge the full amount of your booked services.

We may apply a different cancellation policy for large jobs and move management services.

We don’t offer packing services. Our team specializes in creating systems for luxury households and for individuals with ADHD or other brain-based conditions. Because our rates reflect these specialties, we aren’t cost-competitive for standard packing work.

That said, we offer many move-compatible services such as pre-move decluttering, unpacking, space planning, home setup, and local move coordination (with our trusted movers who do offer packing). 

If you’d like help with pre-move decluttering or any of our other services, please contact us!

While we genuinely want to help as many people as possible, there are times when we may need to decline a project. We might say no if:

• The location is too far from our current client load, or we don’t have a qualified staff member close enough to help you.

• The project is too large, too small, or too difficult for us to handle effectively.

• The environment isn’t safe (e.g. mold or bio-hazard concerns).

• A client’s expectations are unrealistic or cannot be met by us.

• There’s a personality conflict. We all need to feel comfortable working together.

• There’s a lack of respect, either for us, for each other (such as between couples), or for our policies and boundaries.

• The client has hoarding disorder. We are not the best professionals for these cases.

We strive to ensure every project is a positive and productive experience, and sometimes that means referring you to someone else who might be a better fit.

First of all, it’s so nice that you’re taking the time to find an organizer for your loved one. They are fortunate to have you in their support network and we would love to help them.

If you’re reaching out on behalf of your minor child, or a person that is living with you in your home, we are happy to talk. We are also happy to speak with personal assistants, house managers, employees reaching out on behalf of their boss, or professionals (like real-estate agents, lawyers, contractors, or therapists) reaching out on behalf of their clients.

However, if you are a family member or friend reaching out on behalf of an adult who doesn’t live with you, we ask that you send them our information and encourage them to contact us themselves when they are ready. It’s vital that our clients feel in control of this process and ready to receive our professional guidance. If they’re not quite there yet, pushing them forward can create more stress than calm.

When your loved one is ready, they can book a free 20-min consultation with us over zoom or phone at our booking page. You’re welcome to be present at the consultation. There will be an option to add multiple participants when they sign up.

You can read all about Kenna Lee’s education and credentials on our About page (click here to view).

Kenna hold multiple organizing certifications and is a member of many different professional organizing and ADHD communities and groups. You can learn more about Kenna’s affiliations with these groups by clicking their logos in the footer of our website. By working with Kenna, you’ll benefit from both her client-based experience and her academic knowledge.

Our assistant organizers are required to have a college degree and pass a comprehensive background check. They begin their organizing careers as apprentices, where they receive both supervised on-the-job training, and academic training in the principles of organizing. We hire sensitive, compassionate people who are devoted to helping others.

Yes. We are fully insured with a policy that is specifically designed for professional organizers. We will provide a copy of proof of insurance during your on-boarding.

Absolutely. We abide by the NAPO Code of Ethics which requires us to keep all client interactions confidential. This applies to any documents we may see, things we discuss during our sessions, what kind of work we are doing together, and the fact that you are our client. We may be required to report situations like elder abuse, domestic violence, or illegal activity to local authorities.

Yes. We use photos and videos as our primary record-keeping for in-person organizing. We allow clients to opt-out of using photos for our website and social media, but we never post sensitive or identifiable client information.